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Scribd Problem


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#1 WRW

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Posted 20 May 2019 - 1353 PM

For years I have been using this as a source of material for study. Recently my study has been focused on Intelligence and counter terror.

 

Suddenly, they need to verify my ID , my credit card paid for membership has been blocked and they are looking for photograph of card & credit card statement . Has anyone else had a similar problem ?


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#2 Mobius

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Posted 20 May 2019 - 1433 PM

Military Info only ships prints to 17 countries and the UAE is not on that list.  And even then there are some chemical warfare prints that aren't available. But, no I don't have that problem.


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#3 WRW

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Posted 22 May 2019 - 0257 AM

I gave up buying hard copy years ago - too many books around the house. In fact gave most of the books I had away. Now basicall all pdf.


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#4 WRW

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Posted 13 June 2019 - 1113 AM

a confusion

 

for many years I have subcribed annually to scribd

payment by credit card

 

18 months ago I started paying monthly - by card - no problem

 3 months ago my payment was blocked by my credit card

 

Scribd contacted me - I contacted my bank - bank says no problem

this happened 5 or 6 times

 

now I learn that Visa card had declared transaction suspicious - 14th transaction in sequence

nobody asked about it they just stopped it 

when I was on to bank on issue no body bothered to mention it to me

 

my bank says they are only middlemen and cannot (or will not) tell me why the transaction was determined as suspicious - therefore I have to wonder if there is a problem with scribd??

 

I have lodged a complaint on issue - they will write a letter to me at some stage (undetermined) in the future - they will not email me neither do they have any facility for receiving emails - 21 century

 

this particular bank is a pain


Edited by WRW, 13 June 2019 - 1114 AM.

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#5 Panzermann

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Posted 13 June 2019 - 1147 AM

a confusion

 

for many years I have subcribed annually to scribd

payment by credit card

 

18 months ago I started paying monthly - by card - no problem

 3 months ago my payment was blocked by my credit card

 

Scribd contacted me - I contacted my bank - bank says no problem

this happened 5 or 6 times

 

now I learn that Visa card had declared transaction suspicious - 14th transaction in sequence

nobody asked about it they just stopped it 

when I was on to bank on issue no body bothered to mention it to me

 

my bank says they are only middlemen and cannot (or will not) tell me why the transaction was determined as suspicious - therefore I have to wonder if there is a problem with scribd??

 

I have lodged a complaint on issue - they will write a letter to me at some stage (undetermined) in the future - they will not email me neither do they have any facility for receiving emails - 21 century

 

this particular bank is a pain

 

Have you asked visa directly on the issue?


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#6 WRW

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Posted 13 June 2019 - 1239 PM

seems they only deal with my bank

 

very latest is my bank have posted a letter regarding my complaint - they tell me on phone that this may take weeks but seems already done - unfortunately the sent it to the wrong (old) address


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#7 Mobius

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Posted 13 June 2019 - 1745 PM

a confusion

 

for many years I have subcribed annually to scribd

payment by credit card

 

18 months ago I started paying monthly - by card - no problem

 3 months ago my payment was blocked by my credit card

 

Scribd contacted me - I contacted my bank - bank says no problem

this happened 5 or 6 times

 

now I learn that Visa card had declared transaction suspicious - 14th transaction in sequence

nobody asked about it they just stopped it 

when I was on to bank on issue no body bothered to mention it to me

 

my bank says they are only middlemen and cannot (or will not) tell me why the transaction was determined as suspicious - therefore I have to wonder if there is a problem with scribd??

 

I have lodged a complaint on issue - they will write a letter to me at some stage (undetermined) in the future - they will not email me neither do they have any facility for receiving emails - 21 century

 

this particular bank is a pain

Well, you can setup Paypal to take a credit card.   Then pay scribed with paypal.   I donate a little to some youtube channels that I view.


Edited by Mobius, 13 June 2019 - 1747 PM.

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#8 WRW

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Posted 20 June 2019 - 1344 PM

my problem is not with Scribd but my bank

 

basically as far as I am concerned my link to Visa is my bank

 

They (Visa/Bank) decide that the 14th monthly transaction looks suspicious - so the stop it. They not only do not inform me they actually deny they did anything when I contacted them.

Eventually they admit they stopped the transactions but other than looks suspicious will not tell me in what way suspicious.

 

Their complaints section only deals with old fashioned post - no email in or out. So much for 21 century.

 

In a previous interaction they decided that as part of their KYC anti money laundering campaign that we could not set up a savings account for my wife as we could not prove where she was living. How do we know this - they wrote to her at the address that they were not accepting.

I have banked with them 40 years and wife has bee signature for 18. 

We offered Turkish residents card but they only wanted utility bills - 

 

Arrogance and incompetence is a bad mix

 

anyway I am taking a break from scribd


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